A well-designed and -maintained storage infrastructure is the backbone of an efficient IT environment. DEI provides IT engineering and operation & maintenance (O&M) for some of the largest and most complex storage services operations for the DoD. We specialize in complex, geographically-dispersed enterprises consisting of multiple technological platforms, layers of security classifications and tiers of support. We bring industry best practices in IT service management (ITSM), continuous improvement and quality management, such as ITILv3 , ISO 9001 and ISO 20000, to facilitate the seamless operations of our customers’ storage infrastructure.
Our proven processes, high standards and best practices in ITSM are also applied to other connected services such as continuity of operations (COOP), disaster recovery (DR), network administration, systems administration, software/hardware maintenance, and watch center operations.